WLP - Operations & Logistics Management

Programme Overview

In essence, at its core, business is about providing a superior product or service. The operations function of the organisation consists of all the activities that produce what the organisation produce. It is the function that creates the value that its customers seek. This course analyses the processes used to deliver products to the marketplace.

Several “world class” firms have demonstrated that effective operational management can be a potent and competitive weapon. This course addresses the key operations and logistical issues in service and manufacturing operations, which have strategic as well as tactical implications. Both quantitative and qualitative techniques and principles, used by leading organisations, are examined.


Programme Objective

By the end of the programme, participants should be able to:

  1. Explain the fundamentals of operation and logistics management.
  2. Apply theoretical knowledge coupled with work experience to solve real life problems in various scenarios in class.
  3. Evaluate the business environment and select the correct methods and techniques to achieve the optimum solution.

Programme Content

  1. Defining operations and operations management
  2. Roles of the operational manager and Product design / service design
  3. The transformation process and operations strategy
  4. Different types of operations – operation characteristics
  5. Internal customers and internal suppliers relationship
  6. Performance objectives and the internal supplier / customer
  7. Capacity and buffering operations and the supply network perspective
  8. Inventory planning and control with Total Quality Management
  9. Enterprise Resource Management (ERP) and Materials Requirement Planning (MRP)
  10. Learn synchronisation and Just-in-Time (JIT)

Your Lecturer for this online programme:

Joanita Radivoev

MCom Business Management

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Data sheet

Language Available
Course Level
2 Months
Presentation Type
Programme Type
Category B
Contact Days
5 - 7 learning hours per week, anytime, anywhere
Per Month
Grade 12 Qualification
Training Options
Distance Learning – Online
Minimum Learners Required
One (1) on Distance Learning - Online
Who should attend
All non-operational and logistical managers and junior to midlevel operations managers with a need to further their careers.
NQF Level
2 Credits
Operations & Logistics Management is credit bearing towards the MDP (Management Development Programme).
Course Type
Workplace Learning

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